Scheduled to begin Monday, September 26, at 7:00 a.m.
Required Password changes.
Attached (pdf) is a document on how the VCCS will be proceeding in terms of dealing with default passwords.
Problem: After a user resets their passwords; when they next log in to myVCCS, they are able to see their tools list, but clicking on "Blackboard" fails to log them in. If they enter their login information twice more do they get in (once at learn.vccs.edu, and again at the "login failed" page on learn.vccs.edu).
Resolution: The sequence to resolve the cookie problem is to go to Blackboard first and be logged out, then go to My VCCS and try single sign on. What happens is that the (logged out) session_id cookie on Blackboard conflicts with the (valid) session_id cookie from My VCCS.
About NEW passwords: The new passwords must not be all numbers. If users changed their passwords, kept them all numbers, without adding a letter, the system will not verify them. Also it is my understanding that there is a cutoff of 10 spaces for a password. If the student puts in more than 10 they may not realize it is truncated and then will not enter it in correctly.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment