Monday, February 18, 2008

Blackboard's Performance

Dr. Inez Farrell (Director of Instructional Technology, VCCS) is collecting anecdotal notes about Blackboard's performance.

Dr. Farrell has created a short and simple form called “Taking Blackboard’s Pulse”. When faculty face a problem that is frustrating but not quite of the Issue Track variety, they can quickly fill out and submit this form by clicking the link below. In this fashion, she can see issues as they develop and either contact the college Bb admin for follow up for more information (such that an Issue Track would need) or directly alert ITS to the number and frequency of the anomalies. Faculty can also see what is happening across the state. Faculty, learning center and helpdesk personnel are encouraged to fill out this form when they meet a difficulty they do not consider Issue Track worthy.

Link for "Taking Blackboard's Pulse":

A new module has been added to the TNCC tab: Where Am I?

The Where Am I? modules tells you what server you are connected to for reporting problems. In the example above the server would be utbc01b02. Clicking on the Switch hyperlink will allow you to disconnect from a "sluggish" server (it kills the load balancer cookie), meaning that you stand a good chance of being assigned to a new app server.

Jan and I are also still filing Issue Track's as you report problem to us, but in order to fill out an Issue Track (system office) we need:

  • the server you are on
  • the date and time
  • the activity you were doing
  • home/campus

Other useful information is

  • your browser (IE 6, IE 7, Mozilla)
  • your operating system (OS 10, Vista, Win XP)
  • your service provider
  • screen shots of the error message (if applicable)

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